Privacy policy

The City Council of València is committed to the protection of privacy and the correct use of personal data.

This Privacy Policy provides information about the processing of personal data that is being collected on this website and any of its subdomains, microsites and / or mobile applications.

The personal data collected will be strictly limited to the data necessary to identify and complete the users request or provide the services demanded and will not be further processed in a way incompatible with these purposes.

The data collected will be adequate, relevant and not excessive for the intended purposes, and will be updated whenever necessary. Prior to the collection of the data the user shall be informed of the general aspects regulated in this policy in accordance with the following points:

1. Who is responsible for the processing of your personal data?

The person in charge of your data is the City Council of Valencia.

Mailing address: Plaça de l’Ajuntament, 1, 46002, València.

Phone: 963 52 54 78.

Contact for the Delegation of Data Protection (DPD):

2. What purpose do we use your data for?

The data provided to us and any other data generated during the interaction with the user, can be used for different purposes depending on the municipal services provided and, in any case, to maintain contact and communication with the user.

Information on more detailed and specific purposes will be available on each of the data collection channels (web forms, paper forms, phone calls or posters and informative notes) for specific cases.

3. What is the legal basis for the processing of your personal data?

The legal basis that allows us to process your data is manifold: it can be the consent of the interested persons; the fulfillment of a legal obligation on our part; a mission of the City Council carried out in the public interest or exercising their public powers; the protection of vital interests; the execution of a contract.

The data request is mandatory because it is necessary for answering your inquiry and / or provide our services; if you do not provide them, we will not be able to carry them out or lend them.

If you consent to the data handling, your consent will be understood as unequivocally granted, considering said contribution was a clear affirmative act on your part, that you manifest that consent.

4. How long do we keep your personal information for?

In general, the personal data that is provided to us will be stored to maintain a service record and to manage our services efficiently, as long as the user does not request their deletion. Even if the deletion is requested, the data will be blocked for the necessary time, and their use will be strictly limited to one of these purposes: to comply with the legal / contractual obligations of any kind to which we are subject to and / or during the legal deadlines set for the prescription of any responsibilities on our part and / or the exercise or defense of claims derived from the relationship maintained with the user.

In other cases, the terms for storing the data will depend on what is specified in each case.

5. Who will your personal data be shared with?

The data you provide may be shared with third parties for the purposes directly related to the inquiry by the user and transferee, as well as to entities or bodies that have a legal obligation to perform data communications, entities or public organizations or private with which we reach agreements to develop social, cultural or sports projects or collaboration agreements, etc.

6. What are your rights in data protection and how can you exercise them?

– Right of access: You can ask us what personal information we have collected.

– Right of rectification: You can request the rectification of inaccurate personal data or that we complete those that are incomplete by means of an additional declaration.

– Right of withdrawal (right to be forgotten): You can request the deletion of your personal data when they are not necessary for the purposes for which they were collected; you withdraw your consent; there has been an illicit treatment of them or due to compliance with a legal obligation.

– Right to limitation of treatment: In certain circumstances, you can ask us to limit the processing of your data, in which case we will only keep them for the exercise or defense of claims.

– Right of opposition: In certain circumstances and for reasons related to your particular situation, you can oppose the processing of your data. In such cases, the City Council of València will stop processing them, except for compelling legitimate reasons, or to exercise or defend possible claims.

Exercise your rights

To exercise your rights in data protection you can make an application to any of the representations of the City Hall, online through the website, as well as at the email address:

For these purposes and for more information, you can visit the website of City Council of València at the following address: https://sede.valencia.es/sede/.

You can also make claims before the Spanish Agency for Data Protection (https://www.aepd.es/).